Terms & Privacy

Brava provides performance intelligence and business health services to companies and their leadership teams. By purchasing or engaging Brava services, you agree to these Terms.

Brava begins with a 30-day free trial. No charge during the trial period.

If you choose to continue beyond the trial, the service moves into a 6-month monthly commitment, unless otherwise stated in a written agreement between you and Brava.

After the initial 6-month commitment, service continues month-to-month unless cancelled according to the terms of your agreement, invoice, payment link, or subscription.

Brava services may include business health evaluations, weekly pulse checks, monthly evaluations, reporting, monitoring, dashboards, strategist guidance, and related business performance tools. Specific scope is defined by the plan selected at onboarding or a written agreement.

Payment is due according to the invoice, payment link, subscription, or written agreement provided at signup. Recurring subscriptions are processed automatically through our payment processor.

Cancellation follows the terms of your invoice, subscription, or written agreement. During the initial 6-month commitment, cancellation is subject to the terms in effect at the time of purchase. After that, service is month-to-month.

Clients agree to provide accurate onboarding information, maintain an accurate roster, distribute Brava evaluations and pulse checks to the appropriate team members, and respond to reasonable requests needed for Brava to deliver services.

Client data is treated with reasonable care and confidentiality. Brava uses submitted business data to power evaluations, dashboards, monitoring, and service delivery to that client, and to improve Brava's internal frameworks and services. Brava does not sell client data.

Brava frameworks, models, dashboards, evaluation methodology, prompt libraries, scoring systems, templates, and other Brava materials remain the intellectual property of Brava. Clients receive a limited right to use the service for their business during the engagement.

Brava provides tools, evaluations, and strategist guidance. Business outcomes depend on many factors, including client execution. Brava does not guarantee specific business, financial, or operational results.

To the fullest extent permitted by law, Brava's liability for any claim arising out of the service is limited to the fees paid by the client to Brava in the three months preceding the claim. Brava is not liable for indirect, incidental, or consequential damages.

Brava may update these Terms from time to time. Continued use of the service after an update constitutes acceptance of the updated Terms.

By purchasing, subscribing to, or otherwise engaging Brava services, you acknowledge that you have read, understood, and agreed to these Terms.

Brava collects information you provide directly and information generated through use of the service, including:

• Account and onboarding information — name, business email, company name, role, and related contact details.
• Business evaluation and survey data — responses submitted through Brava evaluations, pulse checks, and check-ins.
• Dashboard and usage data — the state of your Brava dashboards, review activity, and interactions with the portal.
• Payment data — processed by our payment provider (Stripe). Brava does not store full payment card numbers.
• Communications and support — messages you send through the Brava portal, contact form, inquiry forms, or email.

Brava uses the information above to:

• Provide, operate, and improve the service for the client.
• Generate evaluations, dashboards, and reports.
• Process payments and manage subscriptions.
• Send service-related communications, notifications, and support responses.
• Maintain the security and integrity of the service.

Brava treats client business data as confidential and uses it to deliver services to that client. Brava does not sell client data.

Brava relies on trusted service providers to operate the service, including:

• Stripe — payment processing.
• EmailJS — transactional notifications.
• Brevo — outbound service email.
• Supabase and equivalent hosting providers — database, authentication, and application hosting.

These providers process information only as needed to deliver their part of the service and are contractually or operationally required to protect it.

Brava retains client data for as long as needed to provide the service, meet legal or accounting obligations, and support the client relationship. On request, Brava will delete or anonymize client information consistent with those obligations.

Brava applies reasonable administrative and technical safeguards to protect information, including access controls, encryption in transit, and audit logging in privileged surfaces. No system is perfectly secure, and clients share responsibility for protecting their own account credentials.

Clients are responsible for the accuracy of information they submit, for controlling access to their Brava portal, and for ensuring that team members they add to the roster are appropriate recipients of Brava communications.

Questions about this Privacy Policy or Terms can be sent to support@bravabusinesssolutions.com.